Privacy Policy

1. Introduction

Crestview Studio ("we," "us," or "our") operates Crestview Content Automation, a content management and publishing application designed to help authorized users prepare, schedule, publish, and monitor social media content on supported platforms, including Instagram and Facebook.

This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices available to users.

By connecting a supported account or using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on the features you use and the permissions you authorize, we may process the following information:

Social Media Account Information - Instagram and Facebook account or Page identifiers. - Account names, usernames, and publicly available profile information. - Information necessary to identify and manage authorized social media accounts.

Content and Publishing Information - Videos, images, captions, hashtags, and other content submitted for processing or publication. - Publishing schedules, timestamps, and content status. - Media identifiers, publishing results, and error messages. - Content performance metrics, such as views, reach, and engagement, where authorized.

Authentication and Authorization Information - Access tokens and related authorization information required to communicate securely with supported platform APIs. - Permissions granted by users through Meta's authorization process.

We do not request users' Facebook or Instagram passwords.

Technical and Operational Information - Workflow execution records. - Application logs and technical errors. - Information necessary to maintain service reliability, security, and troubleshooting.

3. How We Use Information

We use information to:

1. Connect authorized Instagram accounts and Facebook Pages.
2. Prepare, process, and manage social media content.
3. Schedule and publish content through supported platform APIs.
4. Monitor publishing status and identify failed operations.
5. Retrieve authorized content performance information.
6. Maintain application security and prevent unauthorized access.
7. Troubleshoot technical problems and improve service reliability.
8. Comply with applicable legal obligations and platform requirements.

We do not sell personal information to advertisers or data brokers.

4. Integration With Meta Platforms

Crestview Content Automation uses Meta APIs to provide authorized Instagram and Facebook publishing functionality.

When you connect a Meta account, the application may access information and perform actions only within the permissions granted through Meta's authorization process.

Depending on the enabled features, these actions may include publishing media, managing authorized Page content, retrieving publishing status, and accessing permitted insights.

Our use of information obtained through Meta APIs is subject to applicable Meta Platform Terms, Developer Policies, and other relevant requirements.

Users can manage or revoke applicable permissions through their Meta account settings.

5. AI and Automated Content Processing

Our services may use automated systems and third-party technology providers to assist with content preparation, including generating captions, suggesting hashtags, processing media, and recommending publishing schedules.

When these features are enabled, relevant content or instructions may be processed by the service providers necessary to perform the requested operation.

We do not use private social media account information for unrelated advertising or profiling purposes.

6. Data Sharing and Service Providers

We may share limited information with service providers that support the operation of Crestview Content Automation, such as:

• Meta Platforms, for authorized Instagram and Facebook functionality.
• Hosting and cloud infrastructure providers.
• Content storage and processing providers.
• AI service providers used for content preparation.
• Workflow automation and operational monitoring providers.

Information is shared only as reasonably necessary to provide the relevant service, subject to applicable agreements, security measures, and legal requirements.

We may also disclose information when required by law or necessary to protect our legal rights, users, or systems.

7. Data Storage and Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or loss.

These measures may include access controls, secure communication protocols, restricted credentials, and operational monitoring.

Although we work to protect information, no electronic storage or transmission system can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary to provide our services, fulfill operational requirements, resolve disputes, maintain security, or comply with applicable legal obligations.

Temporary media files may be deleted after processing and publishing are completed, subject to operational and technical requirements.

Publishing records and technical logs may be retained for troubleshooting and service administration.

When information is no longer necessary, we take reasonable steps to delete or de-identify it, unless retention is required by law.

9. User Rights and Choices

Depending on applicable law, users may have the right to:

• Request access to personal information we maintain.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Withdraw authorization for connected accounts.
• Ask questions about how their information is processed.

To exercise these rights, contact us using the information provided below.

10. Data Deletion Instructions

Users may request deletion of personal information associated with Crestview Content Automation by emailing:

hello@crestview.studio

Please use the subject line:

Data Deletion Request — Crestview Content Automation

Include sufficient information for us to identify the relevant account or records. Do not include passwords or access tokens.

After receiving a request, we will verify the request where appropriate, review the relevant records, and delete eligible information in accordance with applicable law and retention obligations.

Users may also revoke the application's access through their Facebook or Instagram settings. Revoking access does not necessarily delete information previously stored by the application; a separate deletion request may be necessary.

11. Third-Party Services

Our application may integrate with services operated by third parties, including Meta Platforms.

These third parties maintain their own privacy policies and practices. We encourage users to review the privacy policies of any connected services.

12. International Data Processing

Information may be processed or stored in countries other than the user's country of residence, depending on the location of our service providers.

Where required, we apply appropriate safeguards for international transfers of personal information.

13. Children's Privacy

Crestview Content Automation is intended for authorized business and professional use and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations, or privacy practices.

The updated policy will be posted on this page with a revised "Last Updated" date.

15. Contact Us

For questions, privacy inquiries, or data deletion requests, please contact:

Business Name: Crestview Studio Application: Crestview Content Automation Email: hello@crestview.studio Website: https://crestview.studio Business Location: Vietnam